One-Hour Response Guarantee in Hosting
Our Linux hosting include a sixty-minute response time guarantee, which means that irrespective of what query or issue you may have, we’ll always be there to help you out. As it is, it seldom takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our technical support staff representatives will be at your disposal 24-7, even on weekends and public holidays, which goes to say that you’ll obtain immediate help at all times. We realize how valuable time can be, so by the time we reply to your e-mail or trouble ticket, we’ll have probed into the issue and, if we haven’t figured out a solution, we will supply you with more info about what you have to do on your end – when the case demands it. With our support services, you can be certain that there will be someone to lend you a hand momentarily, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer service technicians will be at your service at all times and they will respond to any support ticket that you submit via the web hosting Control Panel within no more than sixty minutes. The response time is guaranteed irrespective of whether you have a general query with regard to your semi-dedicated server or you stumble upon some difficulty and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to lend you a helping hand, as we are available 24/7/365 to tackle any billing, general or technical issue. In case you contact us about anything that’s within our capability, we’ll sort it out before we answer, so you won’t have to wait around for hours or days while the problem perseveres. In case there’s something that you need to do on your end, we will supply you with the needed info – what possible solutions to try, what actions to take, etc.