24/7 Customer Support in Hosting
The customer and technical support services for our hosting plans are twenty-four-seven, so you can forget all about waiting for a couple of days in order to get assistance. If you aren't our client yet, you can phone us, chat with an agent or send an email message. If you already have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You can choose the best way to contact us based on where you are or what kind of device you are using. We are able to help you for more or less any webhosting-related question that you have or issue that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in this situation the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive timely assistance, particularly when your website is not working efficiently for whatever reason. All our Linux semi-dedicated hosting come with 24/7 customer and tech support, thus if something happens, you are able to use plenty of methods to let us know - phone line with multiple local numbers internationally, live chat, email messages and tickets. The first two choices are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for instance, you can get additional info for our services, or we will assist you with less complex technical issues. The second two methods are for strictly tech issues or anything which is more time-consuming due to the fact that it is much easier track the conversation between you and our support crew. The warranted max answer time for them is just one hour, the typical one - 15-20 min, therefore you will not need to wait for a whole day in order to get assistance like you may need to do with various other service providers.
24/7 Customer Support in VPS
If you purchase a virtual private server from us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local phone numbers in the USA, the United Kingdom and Australia as well as a live chat service. If you are a current customer and you want assistance with a technical issue which requires more time to investigate or resolve, you'll be able to open a support ticket through your billing account or you can send an email message and we'll take care of the issue and send you an answer within one hour. The reply time is guaranteed 24/7, which includes holidays and weekends, yet for the majority of problems it takes less than 30 mins to get assistance. The support service covers your VPS and all of the pre-installed software it features, so in case you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we provide come with 24/7 support through different methods of communication and with a 1-hour maximum reply time guarantee. When you want to find out more about the plans or you have various general or billing questions, you can phone one of the local numbers that we have around the world or you can use our live chat support and speak with a live representative. For entirely technical matters which need assistance from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email, because all of these channels are more appropriate to monitor a particular matter. The reply time for them rarely surpasses 30 minutes, which means that you can forget all about waiting for a full day to get help. Our support service is available for all the server-related issues, including the pre-installed software. In the event that you need support for third-party apps, you may consider obtaining the Managed Services upgrade that we provide for all the plans.